Medical Device Customer Service Representative

📁
Customer Service
📅
220764 Requisition #

Moog Medical Devices Group is looking for a Medical Device Customer Service Representative to support our team in Salt Lake City, Utah

This is a full time, direct hire with Moog Inc. which includes a wide array of benefits from comprehensive health, dental, vision and life insurances; paid vacation days, 401k, a retirement savings plan including employer matching; profit sharing, tuition reimbursement, employee referral program and more!

Your Future Start Here!

https://careers.moog.com/

Learn more about Life at Moog, YouTube Video – Click Here
At Moog:
• We solve our customers’ most difficult technical challenges
• We value trust, respect, integrity & cooperation in everything we do
• Performance really matters – for our people, customers & shareholders


We are the Medical Devices Group of Moog - a global organization that operates in 28 countries. Our expertise lies in applying advanced technologies to the precision control of motion and fluids. Underlying this expertise is a set of values and beliefs that guides our actions: we pride ourselves on solving challenging problems that make a difference; we strive to be flexible to our customers’ unique needs; we do what we say we’ll do; and we believe close working relationships provide better results.

https://www.moogmedical.com/

Moog Medical Devices Group designs, manufactures, and distributes industry-leading enteral feeding and infusion pumps. Through investment in research & development and relying on our vast expertise, we design and develop advanced infusion systems that improve medication safety, optimize application performance and reduce medical expenses.

Our Customer Service Representative supports sales by responding to customer inquiries, processing orders and providing technical support and acting on behalf of the customers as their advocate with all internal departments to resolve concerns and requests in a timely and compassionate manner.

Shifts available from 7:00am - 5:00pm (work 8 hours, Monday-Friday)

Telecommuting is not an option at this time

Salary range is approximately $16-$18/hour based on experience 

Core Responsibilities

  • Order Entry into ERP System
  • Process phone orders
  • Process fax and electronic orders
  • Generate and transmit order confirmations

Sales Support

  • Monitor account activities for assigned customers
  • Prepare/distribute correspondence, marketing materials and samples to sales team &customers.
  • Research sales history and gather account information for sales force
  • Provide customer follow-up 

Researching Customer Issues

• Provide pump tracking information and repair status upon customer request

• Provide order status and product availability information to customers and sales team

Provide Technical Support

• Trouble shooting of Enteral Feeding pumps with customers

• Issue service calls and RMAs

• Process customer complaints

• Answer customer inquiries on correct product usage

• Ensure follow up for repaired pumps and loaners

EOE/AA Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran

 

About Moog, Inc.:

Our company began in 1951 with Bill Moog’s invention, the servo valve, a device which became the heart of high performance motion control systems. Today, Moog Inc. (NYSE: MOG.A and MOG.B) is a worldwide designer, manufacturer, and integrator of motion control parts and systems.

 

Headquartered in East Aurora, NY, we proudly serve customers in more than 90 countries. Our operations extend to more than 27 countries and our talented, global workforce is nearly 13,000 strong.

 

Our company is organized into three operating groups: Aircraft, Industrial, and Space and Defense. Our high-performance systems control military and commercial aircraft, satellites and space vehicles, launch vehicles, missiles, automated industrial machinery, and marine and medical equipment. What sets Moog apart is our commitment to creating high-performance solutions that solve our customers’ most difficult technical challenges.

 

But it's more than technical excellence that defines us. Moog is a performance culture that empowers people to achieve great things. Our employees enjoy tackling interesting technical challenges in a culture of trust. For you, working with us can mean deeper job satisfaction, better rewards, and a great quality of life inside and outside of work. 

Moog is an Equal Opportunity Employer, and as such affirms the right of every person to participate in all aspects of employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, contact our Human Resources department via phone at 844-367-5787.

EEO Documentation:  EEO is Law  -  EEO Supplement  -  EEO Policy Statement -  Pay Transparency Notice


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